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Fine Handcrafted Jewelry and Helpful Extras

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Policies

Shipping

Your ColorSpark jewelry will be shipped within five days (not including weekends and holidays) of placing your order. We'll e-mail you when your order ships. On the rare occasions when shipping within five days is not possible, we'll let you know there's a delay, and why, and when you can expect to receive your order.

Shipping is via the United States Postal Service using current retail parcel rates. The cost is calculated by totaling the weight of items plus packaging. We aim to make your shipping cost as accurate as possible.

Sales Tax

State sales tax of 6% on the total cost of items will be added to the final invoice of Virginia residents. The shipping cost is not included in the sales tax calculation.

No-Risk Guarantee

Returns

We want you to be happy with your purchase! If you're not, you can return your item within 10 days from the day you receive it for a refund of the item's cost. To receive a refund, send your item in its original packaging to D Kittrell, ColorSpark Studio, PO Box 2441, Manassas, VA 20108. Please include the packing slip (or a copy of it), and indicate on that the reason for your return. We make every effort to please you, and we always appreciate any advice offered about how to do that better.

Quality

We are proud of and stand behind our products. ColorSpark jewelry is designed and sturdily constructed to hold up when cared for properly and during normal wearing. The pieces are, however, made by hand of natural materials so there are some variables. If your piece of ColorSpark jewelry breaks or is otherwise damaged by normal wearing during the first year, please let us know. It may be necessary to return your piece so we can fix it (and learn from that) or replace the piece for you.

Accuracy

We describe each item in detail to give you an accurate “feel” for each piece. Because ColorSpark jewelry is handcrafted from natural materials, there may be some slight variation in colors or shapes. Also, the photographs of each piece will look slightly different on every computer screen, and the size of the image on your screen may not be the actual size of the item. For that reason, the first detail of each item is the length of the finished piece. Please keep those real-life jewelry sizes in mind when considering your purchase.

Privacy and Protection

All communications are private between you and ColorSpark Studio. We will not sell or give away your e-mail address or any other information. We do not store your credit card information on our computers and, if you use PayPal, we do not even see it. Both physical and software safeguards are used on the computers containing ColorSpark Studio files to keep all information protected.

Security

Your confidential information will be transmitted through a Secure Sockets Layer (SSL), which is the software that encrypts files so no one can hijack your information while it's going from your computer to the ColorSpark Studio computer. On this ColorSpark Studio website (and on every website), the name of the secure files starts with https:// rather than the usual http://. The change to https:// indicates that the information you send will be encrypted and secure as it travels over the Internet.

Safety

ColorSpark jewelry is designed to be worn by adults. We do not consider ColorSpark jewelry appropriate for young children. As with most jewelry, the items consist of many small parts, often with sharp edges. In addition, Swarovski crystals are brilliantly reflective because of their lead content, which is not a hazard when wearing because the process Swarovski uses to create their crystals binds the lead into the finished crystal but, if swallowed, the lead content may be an additional cause for concern.

Copyright

All text on the ColorSpark Studio website is written by Debra Kittrell and is copyright protected with all rights reserved to D Kittrell/ColorSpark Studio. The copyright covers all parts of the website, including, but not limited to, all written material, jewelry designs, photographs, drawings, and website design and code. No part of this website is to be lifted verbatim or copied or duplicated.

Communication

If you have any comments, questions, feedback, requests or concerns, please contact us. Our focus is on making beautiful jewelry for you and people you care about, and we welcome and appreciate our relationship with every visitor and sparkling owner of ColorSpark jewelry.

Page updated August 3, 2016.